Privacy Policy

1. Information collected

Elohim Marketing LLC d/b/a Solar EXIT IQ collects information submitted through the qualification form, including property, solar agreement, system performance, complaint, resolution history, contact, source-page, and campaign-attribution information.

Elohim Marketing LLC d/b/a Solar EXIT IQ may also receive documents you choose to upload, correspondence about your request, identity-verification documents requested through the private client portal, account and case information, and records of your permissions and communications. Submit only information you are entitled to share. Do not submit Social Security numbers, complete financial account numbers, payment-card information, passwords, or unrelated sensitive information.

2. Optional website analytics and your choices

With your permission, Elohim Marketing LLC d/b/a Solar EXIT IQ uses Google Analytics 4 (GA4) to understand website usage. GA4 may use analytics cookies and receive limited technical and interaction information, such as pages viewed, funnel steps reached, contact-link interactions, browser or device information, and approximate location derived from network information. Analytics events on the website do not include form answers, names, email addresses, telephone numbers, street addresses, contract details, contact identifiers, or URL query contents.

Google Analytics is blocked unless you choose “Allow cookies” to accept analytics. Choosing “Necessary only” keeps analytics blocked. You can reopen “Analytics preferences” in the footer at any time. If you withdraw permission, the site stops future analytics collection and attempts to remove GA cookies created for this site. Your choice is stored in your browser’s local storage and does not contain contact information. Analytics-cookie permission is separate from the qualification form’s service-request and optional marketing consents.

Advertising storage, ad personalization, advertising user data, remarketing, and Google Signals are disabled. For information about Google’s handling of analytics data, review Google’s Privacy Policy.

3. How information is used

Elohim Marketing LLC d/b/a Solar EXIT IQ uses information to store, organize, review, and respond to requests; operate and secure the website; maintain records; and improve intake. Each submission remains stored in WordPress even if an email notification cannot be delivered. When accepted, aggregate analytics helps us understand site and funnel usage.

4. Internal access

Authorized employees, staff members, contractors, and specialists working for Elohim Marketing LLC d/b/a Solar EXIT IQ may access submitted information when needed to handle your request, organize or review records, communicate with you, provide an agreed service, support systems, or protect records. Access is intended to be limited to the information relevant to those responsibilities; submitting information does not make it publicly available.

5. Service providers

Elohim Marketing LLC d/b/a Solar EXIT IQ uses categories of service providers that may process information for business operations: website and file hosting; customer relationship management and case-management systems; email delivery; telephone, text, scheduling, and other communications services; document processing and electronic-signature services; payment providers when a paid service is purchased; consent-based analytics; AI-assisted processing; security, backup, and other technology services. Providers receive information relevant to the function they perform. Google processes the limited GA4 information described above only when analytics is accepted.

6. Sharing with outside companies and professionals

Elohim Marketing LLC d/b/a Solar EXIT IQ may share relevant information with solar companies, installers, lenders, financing companies, servicers, independent attorneys, or other professionals when you authorize the sharing, or when it is reasonably necessary and permitted to carry out the particular service you requested. Where a recipient requires specific authorization, that authorization must be obtained before the disclosure. Only information relevant to the request should be shared; requesting an assessment does not grant unrestricted authority to disclose your documents.

Elohim Marketing LLC d/b/a Solar EXIT IQ may also disclose information when legally required, to respond to lawful requests, or when reasonably necessary to protect people, records, systems, or legal rights. Independent recipients handle information under their own obligations and privacy practices. These disclosures do not grant permission to sell your personal information or use your information for unrelated third-party marketing.

7. No sale for monetary consideration

Elohim Marketing LLC d/b/a Solar EXIT IQ does not sell, rent, or license personal information or customer contact records to third parties for monetary consideration.

Elohim Marketing LLC d/b/a Solar EXIT IQ may share information with service providers, contractors, solar companies, lenders, attorneys, or other professionals when reasonably necessary to provide the requested service, operate the business, or as authorized by the customer, subject to the safeguards and authorization requirements described in this policy.

These disclosures are for service fulfillment or business operations, rather than the sale of personal information for monetary consideration. Whether a disclosure constitutes a sale or sharing under applicable privacy law depends on that law; this policy does not limit any rights or obligations under applicable law.

8. AI and automated processing

Elohim Marketing LLC d/b/a Solar EXIT IQ may use AI and automated tools to organize, extract, summarize, compare, research, or analyze submitted documents and facts, identify questions, and prepare materials for review. Information relevant to those tasks may be processed by technology providers used for that purpose. Automated results can be incomplete or inaccurate and may require human review. An automated assessment is not a legal opinion, a determination of your rights, or a guarantee that a request will be accepted. Please identify material errors and do not upload unnecessary sensitive information.

9. Security safeguards

Elohim Marketing LLC d/b/a Solar EXIT IQ uses reasonable administrative, technical, and organizational safeguards appropriate to the information handled, including controlled account access, restricted access to private documents, encrypted website connections, and protections for system credentials. No internet transmission, email exchange, storage system, or security measure can be guaranteed completely secure. Use the designated secure upload or account channel for requested documents and keep your own login credentials private.

10. Retention

Elohim Marketing LLC d/b/a Solar EXIT IQ generally retains information while a request or service is active and afterward for as long as reasonably needed for the purposes described in this policy. The period depends on the nature of the information, the requested service, communications and consent records, accounting needs, security and fraud prevention, applicable recordkeeping requirements, complaints, disputes, and legal holds. Records in backups may remain until the applicable backup cycle replaces or removes them. There is no single retention period for every record. Contact Elohim Marketing LLC d/b/a Solar EXIT IQ to request access, correction, or deletion; requests will be evaluated subject to applicable law and legitimate retention obligations.

11. Communications and withdrawal of consent

Service-request consent permits Elohim Marketing LLC d/b/a Solar EXIT IQ to contact you about the submitted request by the channels you authorize. Optional marketing consent is separate and may be withdrawn; consent is not a condition of purchase. Message and data rates may apply. Analytics preferences do not change service or marketing communications choices. Review the SMS / Text Terms for STOP, HELP, and other withdrawal methods.

To withdraw communications consent or ask about privacy choices, contact Elohim Marketing LLC d/b/a Solar EXIT IQ using the details below. State the telephone number or email address affected and the communication you want to stop; no particular wording is required.

12. Policy updates

Elohim Marketing LLC d/b/a Solar EXIT IQ may update this Privacy Policy as practices or requirements change. The revised policy will show an updated date on this page. Material changes will be communicated as required by applicable law, and any additional consent required for a new use will be requested. An update does not retroactively override an existing consent choice or permit a use that otherwise requires your authorization.

13. Contact

Contact Elohim Marketing LLC d/b/a Solar EXIT IQ at support@solarexitiq.com or (302) 309-8256. Business hours are Monday–Friday, 10:00 AM–7:00 PM Eastern Time; Saturday–Sunday by appointment only.

Services, availability, review criteria, options, and eligibility vary by situation and location. This policy does not promise that every service or option is available in every state.