Misleading Solar Sales Claims
Write a factual timeline
List who said what, when, where and by what method. Separate direct statements from your interpretation. Record when documents were shown, signed and delivered, when work occurred, and when you discovered the difference.
Preserve the original evidence
Keep proposals, advertisements, texts, emails, voicemails, financing screens, e-sign audit records and any recordings lawfully made. Export files rather than relying on an account that could close. Do not edit screenshots or add claims that cannot be supported.
Focus on material differences
Common concerns involve “free” solar language, expected utility savings, tax-credit assumptions, loan payment changes, equipment ownership, roof work, production and consent. A tax credit depends on individual tax circumstances; consult a tax professional about eligibility.
Use precise written complaints
State the representation, identify the conflicting term or result, attach the relevant record and request a specific response. Follow contractual notice instructions and keep proof. Complete our qualification assessment with the sales statements, supporting documents, and any deadlines so our team can review the situation and identify potential next steps.
Review the full structure
A claim involving financing should be compared with solar loan documents; production claims belong with performance records. Start at exit options for the full picture.
Compare each sales statement with its record
Preserve the specific statement, date and context alongside the signed document and actual result. Use promise/document comparison and historical tax-credit claim records. Describe disputed facts accurately; do not infer credentials, a violation or a guaranteed remedy.
Frequently asked questions
What if the salesperson promised free solar?
Compare the exact statement with every agreement and payment obligation. Preserve advertisements and messages, and document what you understood and why.
What if I was told the tax credit would pay my loan down?
Tax outcomes depend on individual eligibility and liability. Review the loan payment schedule and consult a qualified tax professional; preserve the sales materials.
Can a verbal promise matter?
Its significance depends on the facts and applicable law. Preserve evidence and obtain legal advice when you need a legal conclusion.
Should I name the salesperson publicly?
A private, factual record is usually more useful than unsupported public accusations. Avoid statements you cannot verify.